New Ways of Serving Our Patients in Knaresborough
We wanted to give you an update on how we are responding to the COVID-19 pandemic to ensure that all of our patients continue to receive necessary patient care. As you will appreciate we are working hard to ensure that safe processes are maintained for patient treatment and staff welfare in these exceptional times. Consequently Practices across the Harrogate and Rural District are working together to share sites and clinical appointments.
To help us respond effectively to the current situation, and continue to provide the services you need, we are working with Stockwell Road, Eastgate and Knaresborough Road Practices to put new temporary arrangements in place, which are outlined below
- If you need non-COVID-19 primary care health services call the usual practice number.
- We will ask you some questions to make sure we can connect you with the best person for your needs.
- You will receive a call back from a GP or nurse to discuss your healthcare. We will continue to do most consultations over the phone or by video conference.
- If you do need to see a medical professional face to face it may not be your usual GP or nurse and you may not be seen at your usual practice. We are pooling our resources with other practices in order to protect the NHS, ensuring patient and staff safety by building support across local GP practices should staff become ill or need to self-isolate.
- If you do attend for a face to face consultation staff may be wearing personal protective equipment including face masks, aprons and glove. This is for everyone’s protection and to help prevent the spread of coronavirus.
- We will ask that you observe the two metre rule from anyone in the practice as advised by government.
Please be assured that we are all working hard to keep you safe and secure and minimise the travelling to Practices to help reduce the spread of the Coronavirus.
Thank you for working with us and for your support and understanding.
OFFICIAL GOVERNMENT GUIDANCE – CORONAVIRUS (COVID-19)
COVID-19: If your symptoms are COVID-19 like please visit www.nhs.uk/conditions/coronavirus-covid-19/ for advice, or use 111.nhs.net or NHS111 if you need medical support.
Do not come to the GP practice.
Children and Young People’s Community Health Services and Covid-19
Please find attached frequently asked questions.
On Line Services for Medication and Appointments - Click here to log in
Useful email contact information;
firstname.lastname@example.org : For Prescription queries
email@example.com : For Reception queries
DISPENSING PATIENTS - We have set up a process for deliveries - please email firstname.lastname@example.org for more details.
VIDEO CONSULTATIONS - We are currently trially AccuRX as a system to hold video consultations with patients.
Medication Ordering - Over Ordering and Stockpiling
The practice has seen an increase in requests to increase medication supply which as a practice we are actively discouraging. We are already seeing similar situations in supplies in supermarkets and shops and this effects the whole supply system. If this is allowed to occur with medication it could lead to serious issues with the supply chain and widespread medicines shortages. It is our responsibility to treat all our patients equally and ensure that we do not adversely effect the local supply chain.
We thank all our patients in advance to consider this before making their requests as this enables us to continue to deliver services effectively during these challenging times to all our patients.
Please rest assured we are putting the appropriate measures in place to safeguard all patients and staff.
When we are closed.....
The surgery is closed on normal Bank Holidays and approximately six afternoons per year for staff training. When the Surgery is closed call NHS 111 for non- medical emergencies and 999 for medical emergencies (including chest pains and shortness of breath).
Get the right treatment, by the right person, at the right time......
Before you contact the surgery please take a minute to look at the NHS Choices Conditions and Treatments link to the right. This gives a complete guide to conditions, symptoms and treatments - including what to do, when to get help and from whom.
Extended Practice Opening Hours
Extended hours surgeries are intended to accommodate those people who cannot easily attend the surgery during the week. We respectfully ask patients who are able to attend during normal surgery hours to reserve these extended hour surgeries for those who are unable to do so.
Monday 6:30pm to 7:30pm - Weekly by appointment only with Gp's and Nursing staff - no access for general enquiries or collections
(NB: The phones are not on during extended hours surgeries)
Saturdays: One 1 extended hours clinic per month from 7.30 am to 12.15 pm - please ask reception. (NB: The phones are not on during extended hours surgeries) .
Extended Access at Mowbray Square, Harrogate
The Extended Access service is an extension of your usual primary care practice. It is not a walk in service – you need to make an appointment through our Reception team. It is located at Mowbray Square in Harrogate. Appointments are available up to 8pm week days and on Saturday mornings. Information about this service is available here or contact Reception.
Download the latest newsletter Patient Participation Group Newsletter December 2019
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