New Ways of Serving Our Patients in Knaresborough
We wanted to give you an update on how we are responding to the COVID-19 pandemic to ensure that all of our patients continue to receive necessary patient care. As you will appreciate we are working hard to ensure that safe processes are maintained for patient treatment and staff welfare in these exceptional times.
- If you need URGENT non-COVID-19 primary care health services call the usual practice number (For any initial COVID-19 concerns refer to; Get the latest NHS information and advice about coronavirus (COVID-19).
- For NON URGENT non-COVID-19 primary care health services consider using econsult to access GP advice and administrative services https://beechhousesurgery.webgp.com/
- If you ring the Practice we will ask you some questions to make sure we can connect you with the best person for your needs, and you will receive a call back from a GP or nurse to discuss your healthcare.
- We will continue to do most consultations over the phone or by video conference.
- If you do attend for a face to face consultation staff may be wearing personal protective equipment including face masks, aprons and gloves. This is for everyone’s protection and to help prevent the spread of coronavirus.
- Any patients coming to the surgery should wear appropriate face covering/face masks.
- We have limited capacity in the Waiting Room due to social distancing, therefore patients will be asked to wait in their vehicles until the clinician is ready to greet them and take them to the consulting room. Anyone who has not arrived by car will be prioritised for Waiting Room seating subject to their health and wellbeing.
- We will ask that you observe the two metre rule from anyone in the practice as advised by government and exit from the premises will normally be via the back door.
- We are following expert clinical guidance and re-introducing clinical services as and when directed it is safe to do so. This means that we are unable to offer some procedures at this time. Our clinical staff will provide alternative suggestions and advice where patients have concerns. We apologise for any inconvenience this may cause and hope that patients appreciate the need for a cautious and consistent application of clinical guidelines provided.
Due to social distancing measures we do not have as many staff working at the Practice. This, coupled with the additional time associated with the use of PPE and increased room cleaning means that we need to encourage the use of technology wherever possible. We have successfully introduced AccuRX for video consultations and are conducting most of our consultations by telephone.
To help us to assist you please consider;
1) Referring to NHS Choices and Treatments in the first instance for initial healthcare information (https://www.nhs.uk/conditions/)
2) Registering for the NHS app - https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/
3) Contacting the surgery for administrative requests and advice from a doctor by using econsult rather than telephoning the surgery (https://beechhousesurgery.webgp.com/.)
4) Use On Line Services for Medication requests - (see below https://systmonline.tpp-uk.com/2/Login?Date=20200714090803).
Thank you for working with us and for your support and understanding.
We are working collectively with all Practices in the area to deliver a vaccination program at The Yorkshire Exhibition Centre, on the Great Yorkshire Showground in Harrogate. We are following direct guidance from NHS England in terms of the patients cohorts eligible for invitation.
Vaccine supply has been modest to date and we have had little notice of supply in advance, resulting in our staff contacting patients by phone and sms at short notice.
We understand that supply will increase imminently allowing us to provide a more structured approach for our patients.
Mass Vaccination Site Invite Letters - Additional vaccination sites have been established in Leeds and York for eligible patients. If you already have an appointment booked in Harrogate and subsequently receive one of these letters please keep your arranged appointment and do not book at the mass site unless it is more convenient to do so.
Extended Practice Opening Hours - Currently Suspended Under Covid-19
Extended hours surgeries are intended to accommodate those people who cannot easily attend the surgery during the week. We respectfully ask patients who are able to attend during normal surgery hours to reserve these extended hour surgeries for those who are unable to do so.
Monday 6:30pm to 7:30pm - Weekly by appointment only with GP's and Nursing staff - no access for general enquiries or collections
(NB: The phones are not on during extended hours surgeries)
Saturdays: One 1 extended hours clinic per month from 7.30 am to 12.15 pm - please ask reception. (NB: The phones are not on during extended hours surgeries) .
When we are closed.....
The surgery is closed on normal Bank Holidays and approximately six afternoons per year for staff training. When the Surgery is closed call NHS 111 for non- medical emergencies and 999 for medical emergencies (including chest pains and shortness of breath).