New Ways of Serving Our Patients in Knaresborough
Update for the 19th July: In line with current Government guidance patients are still required to wear a face mask, unless they have an exemption, in healthcare settings. We are continuing sensible measures to minimise the risk of infection to protect patients and especially those who are most vulnerable, and staff, so that they are safe and able to continue to provide a service.
If you need URGENT non-COVID-19 primary care health services call the usual practice number (For any initial COVID-19 concerns refer to; Get the latest NHS information and advice about coronavirus (COVID-19).
- For NON URGENT non-COVID-19 primary care health services consider using econsult to access GP advice and administrative services https://beechhousesurgery.webgp.com/
- If you ring the Practice we will ask you some questions to make sure we can connect you with the best person for your needs, and you will receive a call back from a GP or nurse to discuss your healthcare.
- We will continue to triage most cases before inviting patients in for treatment.
- If you do attend for a face to face consultation staff may be wearing personal protective equipment including face masks, aprons and gloves. This is for everyone’s protection and to help prevent the spread of coronavirus.
- Any patients coming to the surgery should wear appropriate face covering/face masks.
- We have limited capacity in the Waiting Room due to social distancing, therefore patients will be asked to wait in their vehicles until the clinician is ready to greet them and take them to the consulting room if we nhave a full Waiting Room.
- We will ask that you observe the two metre rule from anyone in the practice as advised by government and exit from the premises will sometimes be via the back door.
- We are following expert clinical guidance and re-introducing clinical services as and when directed it is safe to do so. This means that we are unable to offer some procedures at this time. Our clinical staff will provide alternative suggestions and advice where patients have concerns. We apologise for any inconvenience this may cause and hope that patients appreciate the need for a cautious and consistent application of clinical guidelines provided.
Due to social distancing measures we do not have as many staff working at the Practice. This, coupled with the additional time associated with the use of PPE and increased room cleaning means that we need to encourage the use of technology wherever possible. We have successfully introduced AccuRX for video consultations and are conducting most of our consultations by telephone.
To help us to assist you please consider;
1) Referring to NHS Choices and Treatments in the first instance for initial healthcare information (https://www.nhs.uk/conditions/)
2) Registering for the NHS app - https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/
3) Contacting the surgery for administrative requests and advice from a doctor by using econsult rather than telephoning the surgery (https://beechhousesurgery.webgp.com/.)
4) Use On Line Services for Medication requests - (see below https://systmonline.tpp-uk.com/2/Login?Date=20200714090803).
Thank you for working with us and for your support and understanding.
Some of the Beech House Staff Celebrating the Practices Contribution to the 100,000 vaccines administered at the Site as at April 2021
Please book your covid vaccination appointment as soon as you are invited by the NHS. The Yorkshire Showground Centre in Harrogate is no longer providing first vaccinations so you will need to book one of the national sites via the NHS website at Book or manage your coronavirus (COVID-19) vaccination - NHS (www.nhs.uk).
You can use this link if
- you're aged 30 or over
- you'll turn 30 before 1 July 2021
- you're at high risk from COVID-19 (clinically extremely vulnerable)
- you have a condition that puts you at higher risk (clinically vulnerable)
- you have a learning disability
- you're a frontline health or social care worker
- you get a Carer's Allowance, get support following an assessment by your local authority or your GP record shows you're a carer
Those aged 18-29 will be eligible in the next few weeks, please watch out for your invitation which may be sent by text. If your practice does not have your up to date mobile number please use your online registration to update your records.
VACCINATION STATUS CERTIFICATION
From 17th May people in England who have had both vaccine doses will be able to demonstrate their status via the NHS App. Those without access to the app can request a letter from the NHS proving their vaccination status by calling 119. The Practice will refer queries from patients to the referred to sources above.
Extended Practice Opening Hours - From 1st July 2021
Extended hours surgeries are intended to accommodate those people who cannot easily attend the surgery during the week. We respectfully ask patients who are able to attend during normal surgery hours to reserve these extended hour surgeries for those who are unable to do so.
Monday 6:30pm to 7:30pm - Weekly telephone appointments with GP's. (NB: The phones are not on during extended hours surgeries)
Saturdays: First Saturday morning of each month. (NB: The phones are not on during extended hours surgeries).
When we are closed.....
The surgery is closed on normal Bank Holidays and approximately six afternoons per year for staff training. When the Surgery is closed call NHS 111 for non- medical emergencies and 999 for medical emergencies (including chest pains and shortness of breath).