We at Beech House Practice appreciate that many of our patients are very concerned at the situation locally and nationally in regards to the current Coronavirus pandemic. We would firstly like to assure all our patients that we are doing everything within our ability to continue to provide appropriate care for all our patients irrespective of the condition you may be suffering from at the time.
Our primary aim is that we deliver our services safely to our patients , and their families whilst equally ensuring our staff remain safe. These unprecedented times have made us change very quickly the way we deliver services to the extent that all previously booked GP and the majority of nurse appointments will now be provided by telephone, and potentially by video consultation where possible. Procedures like injections or wound dressing will continue where possible, however, patients will be screened by phone prior to attendance. If the clinician deems that you require to be seen they will arrange an appointment. This is in order to ensure that all patients are screened appropriately prior to attendance on the day of attendance (within 24hrs) and ensure they have no symptoms of the virus.
These new measures may seem extreme, however we know that our staff will become sick and we will need to make adjustments in a timely manner with minimal inconvenience where possible to our patients and we need to manage our resources appropriately. All practices across the area are moving to this system to enable us to potentially support one another should a practice need to close which has occurred already in other areas of the country.
We will continue to use our website and text messaging as the main point of communication to our patients and we would also like to take this opportunity to thank the many patients for their positive comments and feedback that have been sent in over the last week. This really is appreciated.
OFFICIAL GOVERNMENT GUIDANCE – CORONAVIRUS (COVID-19)
IF YOU DEVELOP A HIGH TEMPERATURE OR NEW CONTINUOUS COUGH YOU MIGHT HAVE CORONAVIRUS.
PLEASE DO NOT TRY AND BOOK AN APPOINTMENT.
PLEASE DO NOT COME TO SURGERY
PLEASE STAY AT HOME FOR 7 DAYS MINIMUM
If you CANNOT COPE with your symptoms at home or,
If your condition GETS WORSE or,
If your symptoms DO NOT GET BETTER after 7 days
then USE THE 111 CORONAVIRUS SERVICE OR RING 111 if you cannot get help online (be prepared for a long wait).
DO NOT ATTEND THE SURGERY – THIS IS TO PROTECT YOURSELF , YOUR FAMILY, YOUR COMMUNITY AND OUR STAFF
For further advice please follow the link below:
On Line Services for Medication and Appointments - Click here to log in
Useful email contact information;
firstname.lastname@example.org : For Prescription queries
email@example.com : For Reception queries
DISPENSING PATIENTS - We are setting up a process for deliveries - more information to follow.
VIDEO CONSULTATIONS - We are currently trially AccuRX as a system to hold video consultations with patients.
Medication Ordering - Over Ordering and Stockpiling
The practice has seen an increase in requests to increase medication supply which as a practice we are actively discouraging. We are already seeing similar situations in supplies in supermarkets and shops and this effects the whole supply system. If this is allowed to occur with medication it could lead to serious issues with the supply chain and widespread medicines shortages. It is our responsibility to treat all our patients equally and ensure that we do not adversely effect the local supply chain.
We thank all our patients in advance to consider this before making their requests as this enables us to continue to deliver services effectively during these challenging times to all our patients.
Please rest assured we are putting the appropriate measures in place to safeguard all patients and staff.
When we are closed.....
The surgery is closed on normal Bank Holidays and approximately six afternoons per year for staff training. When the Surgery is closed call NHS 111 for non- medical emergencies and 999 for medical emergencies (including chest pains and shortness of breath).
Get the right treatment, by the right person, at the right time......
Before you contact the surgery please take a minute to look at the NHS Choices Conditions and Treatments link to the right. This gives a complete guide to conditions, symptoms and treatments - including what to do, when to get help and from whom.
Extended Practice Opening Hours
Extended hours surgeries are intended to accommodate those people who cannot easily attend the surgery during the week. We respectfully ask patients who are able to attend during normal surgery hours to reserve these extended hour surgeries for those who are unable to do so.
Monday 6:30pm to 7:30pm - Weekly by appointment only with Gp's and Nursing staff - no access for general enquiries or collections
(NB: The phones are not on during extended hours surgeries)
Saturdays: One 1 extended hours clinic per month from 7.30 am to 12.15 pm - please ask reception. (NB: The phones are not on during extended hours surgeries) .
Extended Access at Mowbray Square, Harrogate
The Extended Access service is an extension of your usual primary care practice. It is not a walk in service – you need to make an appointment through our Reception team. It is located at Mowbray Square in Harrogate. Appointments are available up to 8pm week days and on Saturday mornings. Information about this service is available here or contact Reception.
Download the latest newsletter Patient Participation Group Newsletter December 2019
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