Book Appointments Online
Before you can book GP appointments online, you need to register for the service. It's quick and easy: just bring your photo ID to the surgery. You'll get the details needed to set up an account and use the system.
We do not currently offer online appointment booking as our practice team use care navigation to signpost you to the most appropriate clinician for your needs.
This may be with a GP, Advanced Nurse Practitioner, Practice Nurse, Health Care Assistant, Pharmacist, Physiotherapist, Paramedic, Mental Health Practitioner, Social Prescriber, Health and Wellbeing Coach, Care Coordinator, etc.
Appointment System
- Our appointments system aims to offer a consultation with a GP within 48 hours or a nurse within 24 hours.
- All consultations are by appointment only and may be booked in advance.
- Telephone consultations with a doctor can also be booked.
- Requests for 'On the day' appointments will be triaged by a GP who will call you back to discuss your medical needs.
- An appointment is for one person only.
- If you need an appointment for a specialised procedure, please contact our reception team to book it.
- Patients with more than one issue to discuss should book a double appointment to ensure adequate consultation time. Otherwise, they may be asked to book another appointment at a later date.
- Urgent cases will be seen on the day but we may not be able to offer a choice of doctor or time.
- We offer a texting service that provides confirmation and reminders about your appointments. To use this service, you need to register by completing a consent form. Remember to update your contact details with us if you change your address, phone number, or email address.
Cancelling or changing an appointment
If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:
- Phone us Monday to Friday, 8.00am to 6.30pm
- Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8.00am to 6.30pm
- Please attend your appointment on time. If you are more than 10 minutes late, you may not be seen and you will need to rebook, except in the event of a medical emergency that requires immediate attention.
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- Evening appointments are available Monday and Wednesday: 6:30 PM to 7:30 PM by appointment only. Extended hours surgeries are intended for those who cannot easily attend during regular hours. We ask that patients who can attend during normal hours reserve these extended slots for those who cannot. No access for general inquiries or collections. (Note: Phones are off during extended hours).
- If it’s a life-threatening emergency call 999.
Extended Access to Primary Care
We now offer more primary care appointments, making it easier to get an appointment in the evenings and on weekends. The Extended Access Service extends your usual primary care practice, but it is not a walk-in service—you need to make an appointment.
The Extended Access Service is available at:
- Beech House Surgery, Knaresborough (weekends)
- Priority House, Grove Park Court, Harrogate
- Ripon Hospital
You can get appointments at these locations until 8 PM on weekdays and on weekends. View their website for more information or contact reception.
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need an interpreter
- If you have any other access or communication needs.
Private Medical Examinations
Beech House Surgery is pleased to provide additional medical services not provided by the NHS such as
- Medical examinations— for HGV/Taxi medicals or for other employment needs.
- Medical Certificates completed for private health insurance and other Insurance reports, fitness to travel and incapacity benefits.
A fee will be payable by a registered NHS patient for one of these or other services.
Home Visits
House visits are reserved for patients who are housebound due to illness or disability and cannot come to the surgery.
If you need a home visit, please try to call reception before 10 AM if possible. A doctor or nurse may call you back to determine if your issue can be addressed over the phone, if a nurse visit is appropriate, or if a hospital visit is needed.